Support

Have a question, issue, or suggestion? We're here to help.

Email us

For any questions about your account, your data, or how to use the app, send us a message.

How do I reset my password?

Use the "Forgot password?" link on the sign-in screen. A reset email will be sent to you.

Is my data secure?

Yes. Your data is stored securely and is never sold. See our Privacy Policy for more details.

How do I upgrade to Premium?

Go to the Profile tab in the app and tap "Go Premium" to choose your subscription.

Does the app work offline?

Yes! Install HanziMemo as a PWA (Progressive Web App) from your browser to access core features offline.

Find our legal notice, terms of use and privacy policy.