The following disclosures are provided in accordance with Japan's Act on Specified Commercial Transactions (特定商取引法), article 11. They apply to purchases of HanziMemo Premium made from Japan.
Seller
- Legal name: Alice Hitchon (個人事業主 (auto-entrepreneur))
- Business registration: SIRET 941 249 534 00020 (France)
- Address: 4 Rue du Petit Clos, 95160 Montmorency, France
- Phone: +33 7 72 34 19 00 — Phone requests may fall outside business hours; email is the primary contact channel.
- Email: hanzimemo.contact@gmail.com
- Managing officer: Alice Hitchon
Product & price
- HanziMemo Premium (monthly): €4.99 / month, tax included
- HanziMemo Premium (yearly): €39.99 / year, tax included
Prices are shown in euros. Your bank or card issuer applies the JPY conversion rate at the time of the transaction. Any currency-conversion fees are set by your bank.
Additional charges
None from HanziMemo. Internet connection fees to use the service are the customer's responsibility.
Payment methods & timing
Credit and debit cards accepted by Stripe (Visa, Mastercard, American Express, JCB). Payment is charged immediately upon subscription and again automatically at each renewal (monthly or yearly).
Service delivery
Access to Premium features is granted immediately after successful payment. There is no physical delivery — this is a digital service.
Cancellation & refunds
You may cancel your subscription at any time from your customer portal (link in the confirmation email or via the "Manage my subscription" button on the Premium page). Cancellation takes effect at the end of the current billing period; you keep Premium access until then.
Because this is digital content delivered instantly with your prior express consent, the statutory cooling-off period does not apply once the service has started. No refunds are provided for partially used billing periods, except where required by applicable Japanese consumer-protection law (e.g. defect in service). Contact us at hanzimemo.contact@gmail.com for any refund request.
Technical requirements
Modern web browser (Chrome, Safari, Firefox, Edge — latest 2 versions) with JavaScript enabled, or the HanziMemo iOS/Android app. Stable internet connection.
Complaints & support
For any question, complaint or refund request, please contact hanzimemo.contact@gmail.com. We respond within 5 business days.